Shipping & Returns
SHIPPING
All orders are handled within a reasonable time frame. Still, please allow 7-14 days for delivery within North America, 30-45 days for all countries outside of North America and 3-4 weeks for products shipped directly from the manufacturer*. Additional shipping fees might be added on to standard costs for outlying regions in Canada and for international orders as well. All customs costs related to the package are the responsibility of the purchaser. Merchandise is subject to availability. Prices can be modified without notice. All orders are sent via Canada Post. However, you may ask for our express package delivery service.
*All orders are handled and sent in the three working days following the date of purchase. For embroidered personalized jerseys, please add 21 days to the standard wait times. Please note that shipping wait times vary by region. For more information about delivery times in Canada, please refer to Delivery Standards/Canada Post. To learn more about delivery times outside of Canada, please refer to Ship to U.S and around the world .
** Please note that expedited shipping methods (Expedited Parcel, Priority, Xpressposte) only affect the delivery time and not the processing and preparation time of your order.**
*** All the above mentioned delays are in business days***
RETURNS
If you aren’t entirely satisfied with your purchase, the item(s) can be exchanged and/or a refund issued within 30 days following the purchase. No return will be accepted for items that have been worn, altered or washed and do not feature the original tags. A personalized jersey is considered to be altered merchandise and, as such, all sales are final. We ask that you please ensure that the model, size, color and individual personnalisation of the item(s) requested are correct. Please include a copy of your receipt, a note detailing the reason(s) for the return, and a telephone number where we’d be able to reach you. Please note that all original shipping charges aren’t refundable. Return the items to: Tricolore Sports MTL, Returns and Exchanges, 1275 Saint-Antoine W., Montreal, QC, H3C 5L2