Frequently asked questions
Need help ?
You can reach us by by email at [email protected]. Our customer service center by email is open between 10 a.m. and 4 p.m. from Monday to Friday. Please allow 7-10 business day for a response.
Frequently asked questions
Delivery and return
What is the deadline for ordering to receive our items before Christmas?
Order by December 10th to get your order for Christmas. Products excluded include: ALL CUSTOM JERSEYS (heat sealed and stitched), DROP SHIP, KASE ME & LOCKER ROOM PLATES. Valid for shipping within Canada only. We do not guarantee the order will be delivered in time. Shipping delays may be incurred depending on volume from our shipping partners.
Do you offer free shipping?
*Please note that all pro equipment are not eligable to free shipping, no matter the amount of the transaction*
We offer free shipping on all online orders of:
- $125 or more (before taxes) for all orders shipped within Canada
- $150 or more (before taxes) for all orders shipped to the United States
- $200 or more (before taxes) for all orders shipped outside of North America
*Please note that a promo code will subtract the value of your order therefore it may put you below the free shipping amount required.
What are the wait times and shipping charges?
All orders are handled within a reasonable time frame. Still, please allow 7-14 days for delivery within North America, 30-45 days for all countries outside of North America and 3-4 weeks for products shipped directly from the manufacturer. Also please note that Adidas Reverse Retro jerseys and Fanatics Special Edition jerseys will begin shipping in late November.
* Additional shipping fees might be added on to standard costs for outlying regions in Canada and for international orders as well. All customs costs related to the package are the responsibility of the purchaser. Merchandise is subject to availability. Prices can be modified without notice. All orders are sent via Canada Post. However, you may ask for our express package delivery service.
*All orders are handled and sent in the eight working days following the date of purchase. For personalized jerseys, please add 10 days to the standard wait times to allow the jerseys to be embroidered for a total wait time of 15 days. Please note that shipping wait times vary by region.
**Please note that the service "international small packet" can take up to 3 months with no tracking number.
***Please refer to Canada Post’s Regional Information Chart to learn more.
Can I pick up my order at the store?
Yes! The person whose name is attached to the order must be the one to present themself at the store for order pickup. Please bring a piece of photo identification and a copy of the bill for your order. Allow 4 business days for order processing (not including personalized items), and 5-7 days for orders to be picked up at our Laval store location. For items ordered over the weekend, please allow 3 days for processing. Once your order is ready for pickup, you will receive a call from a store employee. Once notified, your order will be held in store for 3 days. All orders are to be picked up at the Bell Centre store. If you would like to pick it up at the store in Brossard, please indicate in the notes section below.
Can I return items I purchased online?
If you aren’t entirely satisfied with your purchase, the item(s) can be exchanged and/or a refund issued within 30 days following the purchase. No return will be accepted for items that have been worn, altered or washed and do not feature the original tags. A personalized jersey is considered to be altered merchandise and, as such, all sales are final. We ask that you please ensure that the model, size, color and individual personalization of the item(s) requested are correct. Please include a copy of your receipt, a note detailing the reason(s) for the return, and a telephone number where we’d be able to reach you. Please note that all original shipping charges aren’t refundable. Returns are at your own cost. Please return the items to: Tricolore Sports MTL, Returns and Exchanges, 1275 Saint-Antoine W., Montreal, QC, H3C 5L2
What do I do if I received defective, damaged or incorrect items?
It is the customer's responsibility to inspect the entire order at the time of delivery. It is also the customer's responsibility to contact us within 7 days of notification of delivery to report any problems with the package or the merchandise it contains. We invite you to send us a picture of the damaged items by email at Inf[email protected] in order to obtain a prepaid return label.
In the event that the items in your order are incorrect, damaged or defective, these items must be returned to us before we can proceed with a refund or exchange. Items must not have been washed, used or altered in any way. Items must still have all their original packaging and tags.
Online store operation
Can I cancel an order once it is confirmed?
Unfortunately, once the confirmation email is received, we are unable to cancel your order.
We strongly advise you to carefully review your cart before confirming your order to avoid any confusion or mistakes. If you have any concerns or questions about your order, please don't hesitate to contact our customer service. We will do our best to assist you to the extent possible.
How can I claim my promotional code?
Once you have received a promo code, please make sure to enter the code in the allocated space before completing your order online and write it exactly as given
(ie : TSPORTS-XXXXXX).
The code is only valid online and can’t be used for other promotions or in store. Please note that there are two options for discounts online :
- Dollar value promotional codes which apply to the price of products listed as well as the taxes and shipping fees.
- Percentage discount promo codes which are applied to the price of products and not shipping and taxes.
Please note that the promotional code is only valid for a one-time use.
What types of payments are accepted?
We accept MasterCard, Visa and American Express.
What are your store hours?
Bell Centre store - downtown
Monday to friday- 10AM to 6PM
Saturday and Sunday - 10AM to 5PM
*With the exception of game days*
*Please note that on game nights we will be closing our store to the public 2 hours before game time and 2.5 hours before game time on Saturdays. All ticket holders can access the store from inside the Bell Centre.
Place Bell store - Laval
Friday - 12PM to 6PM
On game days from 12PM to 5PM
Bell Sports Complex - Brossard
Sunday, Monday and Tuesday - Closed
Wednesday to Friday - 12PM to 6PM
Saturday - 12PM to 5PM
Questions for Club 1909?
For all general inquires about Club 1909 and your Club 1909 account, please contact customer service at 1-877-463-2674 ext. 6 or by email at [email protected].
How can I get information about my auction purchase?
If you have any questions regarding items purchased during the auctions or their delivery method, contact Signature Pro at 514 600-6712 or [email protected].
How can I reach the customer service department?
If you have inquiries about an online purchase, website issues, or other concerns, please don't hesitate to contact our customer service team at [email protected]. Please be aware that our response time may take up to 2-3 days. On the other hand, if you have any questions about products available in-store or online, we recommend that you use our live chat or call us at 514-989-2836.
If you have any further inquiries, please feel free to get in touch with us via email.
Our customer service representatives are available to assist you between 10 a.m. and 5 p.m. from Monday to Friday.
Do you price match when a sale starts?
Please note that we do not adjust prices for items purchased before the start of a new sale. We encourage you to take advantage of the prevailing rates at the time of your initial purchase. For any further questions, feel free to contact our customer service. Thank you for your understanding.