Frequently asked questions

Frequently asked questions

You can reach us by telephone at 514-989-2836 or contact us by email at info@tricoloresports.com. Our customer service center by email is open between 10 a.m. and 4 p.m. from Monday to Friday. Please allow one business day for a response.

1 Frequently Asked Questions
1.1 What are your store hours?

Bell Centre store - downtown

Monday to Wednesday - 10AM to 6PM

Thursday & Friday - 10AM to 6PM

Saturday and Sunday - 10AM to 5PM

*Please note that on game nights we will be closing our store to the public 2 hours before game time and 2.5 hours before game time on Saturdays. All ticket holders can access the store from inside the Bell Centre.

 

Bell Place store - Laval

Closed for the summer

*Please note that on game nights we will be closing our store to the public 1.5 hours before game time. All ticket holders can access the store from inside the Bell Place.

 

Bell Sports Complex - Brossard

Monday to Friday - 12PM to 6PM

Saturday and Sunday - 10AM to 5PM

1.2 How can I claim my promotional code?

Once you have received a promo code, please make sure to enter the code in the allocated space before completing your order online and write it exactly as given

(ie : TSPORTS-XXXXXX).

The code is only valid online and can’t be used for other promotions or in store. Please note that there are two options for discounts online :

  • Dollar value promotional codes which apply to the price of products listed as well as the taxes and shipping fees.
  • Percentage discount promo codes which are applied to the price of products and not shipping and taxes.

Please note that the promotional code is only valid for a one-time use.

1.3 Can I pick up my order at the store?

Yes! The person whose name is attached to the order must be the one to present themself at the store for order pickup. Please bring a piece of photo identification and a copy of the bill for your order. Allow 4 business days for order processing (not including personalized items), and 5-7 days for orders to be picked up at our Laval store location. For items ordered over the weekend, please allow 3 days for processing. Once your order is ready for pickup, you will receive a call from a store employee. Once notified, your order will be held in store for 3 days. All orders are to be picked up at the Bell Centre store. If you would like to pick it up at the store in Brossard, please indicate in the notes section below.

1.4 Do you offer free shipping?

We offer free shipping on all online orders of:

  • $100 or more (before taxes) for all orders shipped within Canada
  • $200 or more (before taxes) for all orders shipped to the United States
  • $250 or more (before taxes) for all orders shipped outside of North America

*Please note that a promo code will subtract the value of your order therefore it may put you below the free shipping amount required.

1.5 Questions for Club 1909?

For all general inquires about  Club 1909 and your Club 1909 account, please contact customer service at 1-855-310-2525 or by email at info@club1909.com.

1.6 How can I be eligible for free shipping?

We now offer free shipping on all orders made online when you spend:

  • $100 or more (before taxes) for all orders shipped within Canada
  • $200 or more (before taxes) for all orders shipped to the United States
  • $250 or more (before taxes) for all orders shipped outside of North America
1.7 What are the wait times and shipping charges?

All orders are handled within a reasonable time frame. Still, please allow 7-14 days for delivery within North America and 30-45 days for all countries outside of North America.* Additional shipping fees might be added on to standard costs for outlying regions in Canada and for international orders as well. All customs costs related to the package are the responsibility of the purchaser. Merchandise is subject to availability. Prices can be modified without notice. All orders are sent via Canada Post. However, you may ask for our express package delivery service.
*All orders are handled and sent in the eight working days following the date of purchase. For personalized jerseys, please add 10 days to the standard wait times to allow the jerseys to be embroidered for a total wait time of 15 days. Please note that shipping wait times vary by region. Please refer to Canada Post’s Regional Information Chart to learn more.

1.8 Can I return items I purchased online?

If you aren’t entirely satisfied with your purchase, the item(s) can be exchanged and/or a refund issued within 30 days following the purchase. No return will be accepted for items that have been worn, altered or washed and do not feature the original tags. A personalized jersey is considered to be altered merchandise and, as such, all sales are final. We ask that you please ensure that the model, size, color and individual personalization of the item(s) requested are correct. Please include a copy of your receipt, a note detailing the reason(s) for the return, and a telephone number where we’d be able to reach you. Please note that all original shipping charges aren’t refundable. Return the items to: Tricolore Sports MTL, Returns and Exchanges, 1275 Saint-Antoine W., Montreal, QC, H3C 5L2

1.9 How can I reach the customer service department?

You can reach us by telephone at 514-989-2836 or contact us via our web site in this page with the contact form. Our customer service center is open between 10 a.m. and 4 p.m. from Monday to Friday. Please allow one business day for a response.

1.10 Can I return items I purchased online during the Holidays?

The return/exchange period has been extended to January 30th for all orders placed on December 1st and thereafter. Process and conditions of return remain the same as stated above.

1.11 What types of payments are accepted?

We accept MasterCard, Visa and American Express.

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