Frequently asked questions

*Please note that all pro equipment are not eligable to free shipping, no matter the amount of the transaction*

We offer free shipping on all online orders of:

• $125 or more (before taxes) for all orders shipped within Canada
• $150 or more (before taxes) for all orders shipped to the United States
• $200 or more (before taxes) for all orders shipped outside of North America

*Please note that a promo code will subtract the value of your order therefore it may put you below the free shipping amount required.

Yes, we do offer worldwide shipping! Please check our shipping and return page or contact our customer support for specific details regarding shipping to your location.

*Additional shipping fees might be added on to standard costs for outlying regions in Canada and for international orders as well. All customs costs related to the package are the responsibility of the purchaser.

Yes, all our packages come with a tracking number that you will receive once your order is shipped. This allows you to monitor the status of your delivery in real-time. However, please note that for items shipped directly by our suppliers, a tracking number is generally not provided. For more details on the delivery of your order, feel free to check our Shipping and Return section on our website or contact our customer service.

If you are not completely satisfied, the merchandise can be returned to us for an exchange or refund within 30 days of purchase.

No returns will be accepted on worn, altered, laundered, and unlabeled merchandise.

A custom jersey is considered altered merchandise and is then recognized as a final sale.

All items sent by the supplier are considered final sale.

Please make sure that the model, size, color, and customization ordered are accurate. Include a copy of your invoice, an explanatory note indicating the reason for the return, and a daytime phone number where we can reach you.

Note that shipping fees are non-refundable.

Returns are at your expense. Return to: Tricolore Sports MTL, Returns and Exchanges, 1275 Saint-Antoine Ouest, Montreal, Quebec, Canada, H3C 5L2.

It is the customer's responsibility to inspect the entire order at the time of delivery. It is also the customer's responsibility to contact us within 7 days of notification of delivery to report any problems with the package or the merchandise it contains. We invite you to send us a picture of the damaged items by email at [email protected] in order to obtain a prepaid return label.

In the event that the items in your order are incorrect, damaged or defective, these items must be returned to us before we can proceed with a refund or exchange. Items must not have been washed, used or altered in any way. Items must still have all their original packaging and tags.

If your package is marked as delivered but is missing, we kindly ask you to follow these steps:

1. Check your surroundings: Make sure the package wasn’t left in a secure location or with a neighbor.
2. Contact the carrier: Reach out to the delivery service to confirm where and when the package was delivered.
3. Notify us: If the package cannot be found, please email us at [email protected] with your full delivery address to help expedite the resolution process.

We will open a service ticket with the delivery company to investigate the incident. Once their investigation is complete, we will offer you an appropriate solution.

Please note that some delivery companies, such as FedEx, require the service ticket to be opened by the customer. In this case, we kindly ask you to open a service ticket and email us the official document confirming the outcome of the investigation once received. We will then proceed with the appropriate solution.

Please be aware that any delays during the investigation process are beyond our control. We appreciate your understanding and patience. Rest assured, we are doing everything we can to resolve this issue as quickly as possible.

Unfortunately, once the confirmation email is received, we are unable to cancel your order.

We strongly advise you to carefully review your cart before confirming your order to avoid any confusion or mistakes. If you have any concerns or questions about your order, please don't hesitate to contact our customer service. We will do our best to assist you to the extent possible.

Once you have received a promo code, please make sure to enter the code in the allocated space before completing your order online and write it exactly as given

(ie : TSPORTS-XXXXXX).

The code is only valid online and can’t be used for other promotions or in store. Please note that there are two options for discounts online :

• Dollar value promotional codes which apply to the price of products listed as well as the taxes and shipping fees.
• Percentage discount promo codes which are applied to the price of products and not shipping and taxes.

Please note that the promotional code is only valid for a one-time use.

We accept MasterCard, Visa and American Express.

We also accept TricoloreSports gift card.

TricoloreSports Gift Cards can be used exclusively for the purchase of promotional items on our official website, tricoloreSports.com. Additionally, they are accepted at our boutiques located in Montreal, Brossard, and Laval, as well as all TricoloreSports kiosks open during games.

No, TricoloreSports Gift Cards cannot be used to purchase tickets for games or shows. They are intended for the acquisition of promotional merchandise only.

No, TricoloreSports Gift Cards cannot be used at any Bell Center restaurants or concession stands. They are specifically designed for the purchase of promotional items available on tricoloreSports.com and at our designated boutiques and kiosks.

TricoloreSports Gift Cards do not have an expiration date, providing flexibility for your future purchases.

Certainly, feel free to call one of our stores, and one of our staff members will be happy to assist you in checking the balance of your gift card.

Did something you ordered within the last 30 days reduce in price? We will gladly issue a credit for the difference between the price you paid and the promotional price. Please note that you must contact us at [email protected] within 30 days of the date that your order was placed and we will get back to you with the details of the price adjustment. 

Bell Centre Store - downtown Montreal

Monday to Friday- 10AM to 6PM

Saturday and Sunday - 10AM to 5PM

*With the exception of game days*

*Please note that on game nights we will be closing our store to the public 2 hours before game time and 2.5 hours before game time on Saturdays. All ticket holders can access the store from inside the Bell Centre.

Place Bell Store - Laval

Friday and Saturday - 12PM to 6PM

On game days from 12PM to 5PM

CN Sports Complex - Brossard

Tuesday to Friday - 10AM to 6PM

Saturday - 10AM to 5PM

Sunday and Monday - Closed

If you have inquiries about an online purchase, website issues, or other concerns, please don't hesitate to contact our customer service team at [email protected]. Please be aware that our response time may take up to 2-3 days. On the other hand, if you have any questions about products available in-store or online, we recommend that you use our live chat or call us at 514-989-2836.

If you have any further inquiries, please feel free to get in touch with us via email.

Our customer service representatives are available to assist you between 10 a.m. and 5 p.m. from Monday to Friday.

For all general inquires about  Club 1909 and your Club 1909 account, please contact customer service at 1-877-463-2674 ext. 6 or by email at [email protected].

If you have any questions regarding items purchased during the auctions or their delivery method, contact Signature Pro at 514 600-6712 or [email protected].

Will I receive a certificate of authenticity with my purchase?

No certificate of authenticity will be included with the equipment or pro stock purchased, unless otherwise indicated.

Are the product descriptions and photos accurate?
We strive to provide the most accurate and truthful information possible based on the details available for each item.

Why might my item differ slightly from the description or photos?
Most of the used equipment we sell is custom-made for players, which means certain specifications may vary. While we do our best to describe each item correctly, there may be slight differences in size, features, or appearance compared to the listed information or images.

What should I expect when purchasing used equipment?
By purchasing a used item, you acknowledge and accept that the product you receive may have slight variations from the description or images provided. These variations are due to the nature of custom-made equipment and are beyond our control.

All equipment purchase are final sale.

To apply for an exemption, please contact Customer Service by emailing [email protected] with a request and required information (listed below), including your tax exemption documentation as an email attachment:

• Your email address
• Your address
• Your order number(s) (9 digits in this format: ORDXXXXXX)
• A copy of your Certificate of Indian Status (status card), front and back sent as a jpg, gif, or png file. We are unable to accept any other formats.

Please note that you and your order must meet these requirements: 

• You're entitled to a sales tax exemption under the Indian Act 
• The product(s) is being delivered to a reserve* 
• Your order is billed to and shipped to the same name indicated on the Certificate of Indian Status
• All Federal and Provincial tax exemption requirements are adhered to
• The tax exemption request is submitted within 30 days of the ship date on your invoice. If the order was placed more than 30 days prior, Tricolore Sports will not be able to issue a refund.

*Only claims meeting these requirements will be considered. Submitting a claim is not an official agreement or guarantee that tax will be refunded.