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Frequently asked questions
Need help ?
You can reach us by by email at [email protected] Our customer service center by email is open between 10 a.m. and 4 p.m. from Monday to Friday. Please allow 7-10 business day for a response.
Frequently asked questions
Delivery and return
Do you offer free shipping?
We offer free shipping on all online orders of:
- $125 or more (before taxes) for all orders shipped within Canada
- $150 or more (before taxes) for all orders shipped to the United States
- $200 or more (before taxes) for all orders shipped outside of North America
*Please note that a promo code will subtract the value of your order therefore it may put you below the free shipping amount required.
What are the wait times and shipping charges?
All orders are handled within a reasonable time frame. Still, please allow 7-14 days for delivery within North America, 30-45 days for all countries outside of North America and 3-4 weeks for products shipped directly from the manufacturer. Also please note that Adidas Reverse Retro jerseys and Fanatics Special Edition jerseys will begin shipping in late November.
* Additional shipping fees might be added on to standard costs for outlying regions in Canada and for international orders as well. All customs costs related to the package are the responsibility of the purchaser. Merchandise is subject to availability. Prices can be modified without notice. All orders are sent via Canada Post. However, you may ask for our express package delivery service.
*All orders are handled and sent in the eight working days following the date of purchase. For personalized jerseys, please add 10 days to the standard wait times to allow the jerseys to be embroidered for a total wait time of 15 days. Please note that shipping wait times vary by region.
**Please note that the service "international small packet" can take up to 3 months with no tracking number.
***Please refer to Canada Post’s Regional Information Chart to learn more.
Can I pick up my order at the store?
Yes! The person whose name is attached to the order must be the one to present themself at the store for order pickup. Please bring a piece of photo identification and a copy of the bill for your order. Allow 4 business days for order processing (not including personalized items), and 5-7 days for orders to be picked up at our Laval store location. For items ordered over the weekend, please allow 3 days for processing. Once your order is ready for pickup, you will receive a call from a store employee. Once notified, your order will be held in store for 3 days. All orders are to be picked up at the Bell Centre store. If you would like to pick it up at the store in Brossard, please indicate in the notes section below.
Can I return items I purchased online?
If you aren’t entirely satisfied with your purchase, the item(s) can be exchanged and/or a refund issued within 30 days following the purchase. No return will be accepted for items that have been worn, altered or washed and do not feature the original tags. A personalized jersey is considered to be altered merchandise and, as such, all sales are final. We ask that you please ensure that the model, size, color and individual personalization of the item(s) requested are correct. Please include a copy of your receipt, a note detailing the reason(s) for the return, and a telephone number where we’d be able to reach you. Please note that all original shipping charges aren’t refundable. Return the items to: Tricolore Sports MTL, Returns and Exchanges, 1275 Saint-Antoine W., Montreal, QC, H3C 5L2
Online store operation
How can I claim my promotional code?
Once you have received a promo code, please make sure to enter the code in the allocated space before completing your order online and write it exactly as given
(ie : TSPORTS-XXXXXX).
The code is only valid online and can’t be used for other promotions or in store. Please note that there are two options for discounts online :
- Dollar value promotional codes which apply to the price of products listed as well as the taxes and shipping fees.
- Percentage discount promo codes which are applied to the price of products and not shipping and taxes.
Please note that the promotional code is only valid for a one-time use.
What types of payments are accepted?
We accept MasterCard, Visa and American Express.
What are your store hours?
Bell Centre store - downtown
Monday to friday- 10AM to 6PM
Saturday and Sunday - 10AM to 5PM
*With the exception of game days*
*Please note that on game nights we will be closing our store to the public 2 hours before game time and 2.5 hours before game time on Saturdays. All ticket holders can access the store from inside the Bell Centre.
Place Bell store - Laval
Friday - 12PM to 6PM
On game days from 12PM to 5PM
Bell Sports Complex - Brossard
Sunday, Monday and Tuesday - Closed
Wednesday to Friday - 12PM to 6PM
Saturday - 12PM to 5PM
Questions for Club 1909?
For all general inquires about Club 1909 and your Club 1909 account, please contact customer service at 1-877-463-2674 ext. 6 or by email at [email protected].
How can I get information about my auction purchase?
If you have any questions regarding items purchased during the auctions or their delivery method, contact Signature Pro at 514 600-6712 or [email protected]
How can I reach the customer service department?
You can reach us by telephone at 514-989-2836 or contact us via our web site in this page with the contact form. Our customer service center is open between 10 a.m. and 4 p.m. from Monday to Friday. Please allow 7-10 business days for a response.
Products excluded from promotions
What products are excluded from all promotions?
Products that are always excluded from promotions are:
- Adidas Prime Green, Authentic jerseys and fanatics jerseys
- Fanatics Replica and adidas Home and Away players and personalized Jerseys.
- lululemon collection
- Game Used equipment and memorabilia
- Reverse Retro 2.0 and Special Edition 2.0 jerseys and collection
- 2022 Mystery Bags
- Heritage Collection
- Mitchell & Ness Collection
- Embroidered and heat sealed personalized jerseys
- Poche Bleue collection
Other exclusions might apply depending on the promotion.
Reverse Retro Presale
What are the 1909 Pre-sale RR Conditions?
Limit 2 per size per customer. Limit 12 jerseys per customer. Adidas Reverse Retro jerseys and Fanatics Special Edition jerseys will begin shipping in late November. Expect additional delays for personalized and player jerseys. We have the right to cancel any orders that violate our conditions. Adidas Reverse Retro jerseys and Fanatic Special Edition jerseys are excluded from all promotions. Free gift with pre-order is valid while quantities last. Only one gift per customer. Valid until November 7th, 2022 at 11:59 p.m est.
What are the Reverse Retro Presale Conditions?
Limit 2 per size per customer. Limit 12 jerseys per customer. Adidas Reverse Retro jerseys and Fanatics Special Edition jerseys will begin shipping in late November. Expect additional delays for personalized and player jerseys. We have the right to cancel any orders that violate our conditions. Adidas Reverse Retro jerseys and Fanatic Special Edition jerseys are excluded from all promotions.